Customer Success Supervisor (11:30am -8:00pm)

US-NJ-Somerset
1 month ago
Job System ID
2017-4831

Overview

Company Overview

Oticon's People First philosophy is more than a mission statement. It is a way of thinking and doing business that stems from the company's historical roots and has made Oticon a leader in the hearing industry.

We hire people who share our commitment to putting the needs of people with hearing loss first. The exceptional quality of our workforce has enabled Oticon to bring many technology and audio logical "firsts" to market and to continue to meet the needs of hearing care professionals and the people with hearing loss that they serve.

We provide an environment that enables our multi-disciplinary teams to continue to learn, find new ways to do things better and bring new solutions, features and professional support to market.

Responsibilities

The Customer Success Supervisor will provide management support for the Customer Success Associates. The Supervisor will handle escalations, work flow and manage the representatives in the team. They will be responsible for team quality metrics while driving team performance. They will work closely with the Sr. Manager of Audiology Technical Support to ensure that the team has the necessary knowledge and skills to perform their job in accordance with the company’s mission, quality policy, and objectives while striving to improve customer satisfaction with our Custom products.

Qualifications

 

  • Bachelor degree in Business/Management or related field is prefered not required.
  • Excellent technical and computer skills is required.
  • Previous management/customer service/sales experience is preferred.
  • Audiology/Dispensing experience is a plus

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