Sales Support Representative (Northeast region)

US-NJ-Somerset
1 week ago
Job System ID
2017-5234

Overview

The Sales Support Representative’s job responsibility is to assist with tasks related to the inside sales team, including training others on CRM and Navision systems. This individual will be responsible for all of the administrative tasks for the customer contact personnel. Duties also include order entry, credits/rebills, customer service, and clerical /administrative duties. The Sales Support representative works with the Manager of Inside sales and the Sales Support Supervisor to determine the needs of the department.

Responsibilities

  • Responsible for training new hires on CRM and Navision.
  • Responsible for the administrative work for customer contact personnel.
  • Outbound calls to customers.
  • Order entry, clerical projects, misc. and literature orders.
  • Data maintenance and clean up
  • YHN and Catalyst sign ups
  • WDH Employee purchase program
  • Professional discount program.
  • Responsible for reporting IT issues related to errors in system functionality.
  • Responsible for the maintenance of promotional orders relating to customer meetings and events.
  • Point person for inside sales for questions related to CRM/NAV functionality.
  • Provides professional and courteous customer support.
  • Maintains customer satisfaction and addresses customer requests for materials/supplies thru VIA.
  • Participates in some sales related functions: such as special projects, meetings and training.
  • Responsible for handling and maintaining requests sent to the regional email box, CS Clerical email box, inside sales clerical email box and the fax email box within 24 hours from date of request.           
  • Responsible for making calls to customers to increase seminar attendance and updating attendance in the CRM system.
  • Responsible for data integrity in the CRM system which includes data cleanup projects in NAV/CRM.

Qualifications

The position requires strong customer service and communications skills. This individual must be assertive and creative, and possess the ability to handle multiple tasks. Must perform well as both an individual contributor and/or team player. High School diploma required. Additional requirements are knowledge of Microsoft Office. Customer service experience is a plus.

 

Oticon Inc. is an Equal Opportunity/Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

 

*OTI

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