The role of the Technical Support Audiology Manager is to oversee the staff audiology group to ensure that proper Oticon product training, customer service skills, continuing education, are provided and continuously evaluated. This individual serves as a liaison to enhance communication amongst the customer, the customer service department, the production/repair and sales/marketing departments. This position works closely with the Customer Service Manager to ensure that the highest level of customer satisfaction in accordance with the company’s mission, quality policy and objectives is met.
The Technical Support Audiology Manager is responsible for all aspects of:
Responsible for the staffing, hiring, scheduling, training, skill development, supervision and coordination of all Technical Support Audiologists. Evaluates Technical Support Audiologist for quality assurance, troubleshooting of client's problems, complaints, and inquiries. Assists with call center, and with implementation of new products. In charge of all customer service issues relative to audiology technical support issues. Other duties may be assigned as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A Master’s degree or higher in Audiology or Hearing Instrument Dispensing License is required along with a minimal of 3-5 years management experience. Dispensing experience is a plus. Excellent communication skills, organizational, teaching and writing skills. Must have high energy and be able to multitask. Good computer knowledge.