Customer Service Representative (Hours: 9:30-6pm)

Job Locations US-CA-Costa Mesa
Posted Date 2 weeks ago(2/6/2018 8:54 AM)
Job System ID
2018-5519

Overview

Oticon’s People First philosophy is more than a mission statement. It is a way of thinking and doing business that stems from the company’s historical roots and has made Oticon a leader in the hearing industry.

 

We hire people who share our commitment to putting the needs of people with hearing loss first.  The exceptional quality of our workforce has enabled Oticon to bring many technology and audiological “firsts” to market and to continue to meet the needs of hearing care professionals and the people with hearing loss that they serve.

 

Oticon, Inc., a world leader in the manufacture of advanced hearing technology, presently seeks enthusiastic individuals to join our Costa Mesa, CA facility.

 

Customer Service Representatives are our organization’s front line telephone service professionals. Satisfying customers is their most important responsibility. They must possess the knowledge, confidence, and desire to address customers’ needs in a friendly, upbeat, proactive, and professional manner, always offering outstanding service to all of our customers.

Responsibilities

  • Provides excellent call center coverage for incoming 800 calls and also makes outbound calls to customers with questions on orders
  • Answers all basic questions regarding Oticon products and services.
  • Enters basic orders for conventional instruments, parts, warranties, SHP, loss and damage claims.
  • Promotes and sells Oticon products and services.
  • Updates information in the computer such as warranty registration, user name, comments.
  • Creates and maintains logs for statistical purposes.
  • Provides switchboard coverage, relief, backup support.
  • Works overtime as expected and required due to workload, customers and training demands.
  • Performs requirements for 5S Workplace Organization.
  • Assist with training new hires.
  • Assist with processing and following up with Kick Out Orders from DE or Operations.
  • Notify Customers daily of any out of stock issue with their orders.
  • Process service recoveries.
  • Assist with processing and following up on Estimate Requests
  • Ability to work in a fast paced environment

Qualifications

  • The ideal candidates must be dedicated to the highest level of customer satisfaction and have the ability to work in a dynamic environment.
  • You must possess superior telephone and communication skills for a high volume call center as you will be the primary phone contact for our external customers and will be responsible for all customer service activities. 
  • Must be detailed-oriented with excellent written/verbal communication and problem solving skills and also possess superior interpersonal and follow-up abilities, and a good working knowledge of MS Windows.

 

Oticon is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

 

*OTI 

 

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