Oticon's People First philosophy is more than a mission statement. It is a way of thinking and doing business that stems from the company's historical roots and has made Oticon a leader in the hearing industry.
We hire people who share our commitment to putting the needs of people with hearing loss first. The exceptional quality of our workforce has enabled Oticon to bring many technology and audio logical "firsts" to market and to continue to meet the needs of hearing care professionals and the people with hearing loss that they serve.
We provide an environment that enables our multi-disciplinary teams to continue to learn, find new ways to do things better and bring new solutions, features and professional support to market.
The Customer Service Manager is a dynamic member of the company. This position will lead a team striving for best in class customer service. The manager will provide motivation, supervision and direction to their team while providing oversight of daily operations. Developing and driving a positive culture of continuous improvement. As a customer advocate, you will monitor our quality program for all customer experiences. The manager will monitor the productivity, efficiency and quality of the call center to ensure that expectations and KPIs which impact our customers are met. The manager will rely on his/her extensive experience and judgment to plan and accomplish goals, including forecasting capacity needs based on current and future client projects.
The company is an Equal Opportunity/Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.