• Audiology Support

    Job Locations US-MN-Eagan | US-MN-Eagan
    Posted Date 2 months ago(12/5/2018 11:46 AM)
    Job System ID
  • Overview


    At Sonic, our mission is simple: To improve people’s lives through better hearing. We’re doing it by developing products based on our 4S Foundation (Sound that’s natural, Speech intelligibility in noise, Simplicity in use, and Stylish design). We are a U.S. based manufacturer with a global sales network that extends to more than 34 countries. We value our relationships with hearing care professionals throughout the world and together, we help make Everyday Sounds Better.


    Sonic, seeks an Audiology Support person to join our team in Eagan, MN for M-F 9:30 am – 6:30 pm, with occasional travel as needed.


    The ideal candidates will possess a high level of knowledge and skill in the areas of hearing aid technology, hearing aid fittings and fitting software. Candidates must be dedicated to the highest level of customer satisfaction and have the ability to work in a dynamic, team environment.  Experience working in a small office and building strong interpersonal relationships are preferred. Must be detailed-oriented with excellent written/verbal communication and problem solving skills and also possess superior interpersonal and follow-up abilities, and a good working knowledge of MS Windows & MS Office. 


    Responsibilities will include the following but are not limited to:

    • Telephone and online support to hearing care professionals working with a variety of hearing aid models, styles and software platforms.
    • Analyzing earmold impressions and acting as liaison between the hearing care professional and the production team.
    • Online trainings and webinars
    • Software verification and validation
    • Developing and/or proofing content for a variety of marketing mediums
    • Supporting the Noah 4 software platform
    • Continuing Education development and administration


    • Masters or Doctoral degree in Audiology preferred, Hearing Instrument Dispensing license will be considered
    • Minimum 1 year of clinical experience dispensing hearing aids and previous experience working for a hearing aid manufacturer is a plus
    • The ideal candidates will possess a high level of knowledge and skill in the areas of hearing aid technology, hearing aid fittings and fitting software.
    • Proven ability in providing the highest level of customer satisfaction
    • Strong understanding of Audiology concepts related to hearing and hearing aid dispensing
    • Detail oriented with excellent written and verbal communication skills
    • Proven ability to problem solve technical or customer oriented issues.
    • Superior interpersonal and follow-up capabilities with the ability to work in a dynamic, team environment.
    • Proficiency in the Microsoft Office Suite


    We offer competitive salary and a benefits package including 401(K).  For immediate consideration please forward your resume with salary requirements.


    The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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