The IT Service Desk Specialists wear a variety of hats to ensure that all IT functions within the company run smoothly. They are the single point of contact for all IT related inquiries, including desktop support, AV, IT infrastructure, application support, and more. The IT Service Desk Specialists oversee the phone and ticket ques for the IT department, ensuring that all requests are processed and resolved as quickly as possible, and correctly categorized and prioritized.
College Degree or equivalent
Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)
Minimum 2 years working experience in a Service Desk or technical support function
Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc)
Experience administrating with the following technologies a plus: SCCM, MS Exchange, Office365 Admin console, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN
Excellent time management and organizational skills
Excellent written and verbal communication skills
Highly self-motivated, proactive, and results driven
Comfortable working in a fast-paced environment
Experience working with retail environments a plus
Ability to lift 25 pounds on an occasional to frequent basis
Oticon is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.