• Order Processing Lead

    Job Locations US-NJ-Somerset
    Posted Date 1 month ago(11/1/2018 12:30 PM)
    Job System ID
  • Overview

    William Demant, a leading global company in hearing healthcare is currently seeking a Data Entry Lead.

    William Demant is the umbrella for a number of independent companies including Oticon Inc. within hearing care and treatment of hearing loss.

    Summary of Job:

    Assists all operators with all questions and discrepancies with order processing or workflow issues, as well as, logging problems and implementing improvements. The Data Entry lead will also be communicating very closely with Production and the Sales organization, while creating a positive work environment and excellent teamwork.


    Includes the following. Other duties may be assigned.

    Provides one central point of contact, solutions, and training assistance to daily data entry requests, inquiries, problems, in a professional manner, creating a positive work environment and excellent teamwork.

    • Maintains daily workflow for inbound/outbound work.
    • Takes care of any problems with orders and makes sure they are solved correctly.
    • Takes a customer-first approach with all customer interactions.
    • Makes sure that inquiries are handled in a timely and professional manner
    • Audits and reviews work quality with operator.
    • Runs reports listing operator statistics.
    • Assists supervisor and manager in updating procedures, policies, and standards.
    • Participates in training operators.
    • Co-ordinates activities between the Sales organization and Data Entry.
    • Performs requirements for 5S Workplace Organization and secures the team is compliant.
    • Complies with all company and operational policies and procedures.

    • Performs operational and administrative tasks.


    • Experience as a lead is preferred. BA-degree or 3-4 years experience as a lead.
    • Fluently in English written and verbal.
    • To perform this job successfully, an individual must possess organization skills, be detail oriented, able to work independently and as part of a team, and have excellent knowledge of order processing, work flow, and follow up skills.

    William Demant Group is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status


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