• Customer Service Technician

    Job Locations US-MN-Minneapolis
    Posted Date 2 weeks ago(11/27/2018 12:51 PM)
    Job System ID
    2018-6460
  • Overview

    Diagnostic Group has an immediate need for a Customer Service Technician in our Eden Prairie facility. The Customer Service Technician is responsible for analyzing and troubleshooting technical and software problems for customers, internal and external, providing prompt resolutions.

    For more than seven decades the Diagnostic Group has been an innovator in audiological instruments, developing, producing and distributing reliable products ranging from hearing screening to diagnostic solutions under industry-leading brands such as MAICO Diagnostics, Interacoustics, Grason-Stadler, Tremetrics and Amplivox.

    Responsibilities

    Responsibilities: Essential Functions

    • Provide customer-oriented problem resolutions for all internal and external customers on a timely basis.
    • Perform calibration, maintenance, troubleshooting, repairs and installations on a wide-range of audiology equipment.
    • Maintain accurate records of customer contacts and equipment
    • Keep product knowledge current, attending all required training
    • Works with minimal supervision and is responsible to make an established range of decisions, escalating to management when necessary.
    • Advise and train internal and external technicians on factory procedures and equipment specifications.
    • Performs a variety of duties with frequent interruptions or distractions, adjusting priorities quickly as circumstances dictate

    Qualifications

    Qualifications: Knowledge, Skill and Experience

    • Education: 2 year degree in electronics, military equivalent or combination of education and experience required
    • Software & Computers: Proficient in Microsoft office, Experience with Database Management Systems required
    • Some overnight travel will be necessary (less than 5% of the time)
    • Knowledge of electronic test and measurement equipment including Multi-meters and oscilloscope, frequency counters and power supplies required
    • Soldering of electronic components including surface mount
    • Strong Electronic theory including, AC/DC power and Ohm’s law
    • Attentive to details with concurrent tasks & interruptions
    • Effective verbal & written communication; Priority will be given to candidates completely fluent in English and Spanish.
    • Problem solving & reasoning
    • Dependable, punctual and reliable; Able to work under pressure to meet deadlines

     

    Physical & Visual Acuity Requirements

    • Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
    • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes; performs mechanical trades tasks of a non-repetitive nature.
    • Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
    • Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
    • Grasping. Applying pressure to an object with the fingers and palm.
    • Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
    • Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
    • Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

     

    We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

     

    *dgs

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