• Sales Support Representative (Rebilling)

    Job Locations US-NJ-Somerset
    Posted Date 1 week ago(11/30/2018 2:22 PM)
    Job System ID
  • Overview

    Oticon's People First philosophy is more than a mission statement. It is a way of thinking and doing business that stems from the company's historical roots and has made Oticon a leader in the hearing industry.  We hire people who share our commitment to putting the needs of people with hearing loss first. The exceptional quality of our workforce has enabled Oticon to bring many technology and audio logical "firsts" to market and to continue to meet the needs of hearing care professionals and the people with hearing loss that they serve.  We provide an environment that enables our multi-disciplinary teams to continue to learn, find new ways to do things better and bring new solutions, features and professional support to market.
    Oticon is looking for an Sales Support Representative to be part of a dynamic member of the company that ensures accurate data in the ERP system to generate customer’s invoice. Perform credit and rebill functions to ensure accurate billing, support sales team by investigating to rectify invoice issues. This position reports to the Sales Support Manager.


    •  Investigates, analyzes, resolves, and reports on customer and commercial billing issues
    •  Follows-up with customer on retrieving Oticon hearing aids purchased through the Express exchange program and maintains and updates tracking log of non-returned products
    •  Validates and processes all credit and rebill requests
    •  Monitors weekly credit/rebill report
    •  Support sales team with invoicing issues to maintain harmonious relationships with customers
    •  Processes customer BTE orders during peak periods
    •  Responsible for reporting IT issues related to errors in system functionality 
    •     Keeps up with current promotions to ensure sales orders are coded properly and customer invoicing is accurate
    •  May perform miscellaneous tasks/projects as directed by manager


    • High School Diploma or General Education Degree (GED)
    • 2-3 years general office/clerical experience required
    • Prior experience processing credits and rebills a plus
    • Intermediate level of Microsoft suite applications preferred
    • AX experience a plus


    The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.




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