• Customer Service Representative

    Job Locations US-NJ-Somerset
    Posted Date 5 days ago(12/5/2018 11:39 AM)
    Job System ID
    2018-6484
  • Overview

    Customer Service Representative Level 1 reps provide front line heavy customer contact and direct customer service support to all customers. Performance of routine and complex tasks related to all aspects of customer support with emphasis on making each customer contact an easy and pleasant experience.

    Responsibilities

    •  Provides excellent call center coverage for incoming calls
    •  Makes outbound calls to customers as needed regarding inquiries, order status and services
    •  Answers all basic questions regarding Oticon products and services.
    •  Enters orders for hearing instruments, accessories, parts, warranties, replacement claims and documents complaints
    •  Promotes and sells Oticon products and services.
    •  Updates information in the computer such as warranty registration, user name, comments. Creates and maintains logs for statistical purposes.
    •  Provides switchboard coverage, relief, backup support.
    •  Works overtime as expected and required due to workload, customers and training demands.
    •  Notify Customers daily of any out of stock issue with their orders.
    •  Updates customer contact information in CRM
    •  Ability to work in a fast paced environment
    •  May perform miscellaneous tasks/projects as directed by manager.

    Qualifications

    • Minimum High School Diploma or GED required
    • Minimum 1 year of Customer Service experience
    • Teamwork, flexibility, reliability are required
    • Attention to detail and excellent follow up skills
    • Pleasant, friendly, professional manner, excellent verbal and written communication skills, including excellent listening, speech, telephone voice - must speak clearly, use good grammar, with an adequate vocabulary.
    • Must be able to handle stress and pressure, have organizational skills, be detail oriented with excellent follow up skills, and meet the department’s Call Quality benchmarks.
    • Requires a positive attitude, ability to multi task, ability to work independently or as part of a team, and have a genuine interest in people and desire to help.
    • Experience working in a fast paced environment and ability to multitask
    • Strong written and verbal communication skills
    • Proficient in working with Outlook, the Internet, Microsoft Word, and Microsoft Excel is required

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