• Audiological Education and Training Manager

    Job Locations US-NJ-Somerset
    Posted Date 3 months ago(12/14/2018 2:22 PM)
    Job System ID
  • Overview

    The Audiology Education & Training Manager is responsible for delivering engaging, informative and timely training sessions that educate our customers at Costco and other growing customers. The sessions will occur via webinar, or in person at the location level, the regional level or at a national event. The sessions will focus mainly on Bernafon and other WD technology.

    The ideal candidate is someone with advanced skills in audiology training delivery in both small and large group presentations, and who can collaborate effectively with diverse stakeholders. Must be a self-motivated professional who is internally collaborative and externally dynamic in representing the company.



    • Provide in office, web-based and in-person individual and group training on Bernafon and other WD brands products and fitting software.
    • Conduct dynamic and motivating workshops and seminars on advanced audiological topics at national, regional and local seminars. Audience size can range from one person to hundreds. Workshops may be web-based as well.
    • Deliver CEU training sessions and execute the CEU administration process for each training session delivered. Partner with Director of Professional Services to seamlessly deliver ongoing education
    • Measure the effectiveness and impact of training, and use the data to continuously improve training delivery
    • Conduct follow-up visits in Costco and emerging customers’ offices to improve counseling, fitting, and fine-tuning of WD branded products and to motivate them to use our products and accessories.
    • Interact with Costco Senior Management in order to answer key questions, conduct new product presentations, perform training sessions.
    • Engage and consult in quarterly Regional Sales meetings to influence the direction of the sales and training efforts for your assigned region.
    • Actively participate in training meetings as necessary to shape and influence the development of effective training materials.
    • Assist in onboarding new Account Managers; conduct appropriate 1:1 coaching of the new Account Manager’



    • Five years of experience fitting hearing devices on patients.
    • Two years of experience as a hearing aids Account Manager is preferred.
    • A minimum of a Master’s degree in Audiology is required.
    • Hearing Instrument Specialists with a minimum of 5 years of experience in fitting hearing aid products may be considered.
    • Exceptional public speaking abilities are an essential requirement.
    • Experience working with customers in big box retail is a plus.
    • Must be able to prioritize and organize planning with a national scope
    • Ability to travel extensively (80%)



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